Privacy Policy

What we collect when you book, why we hold it, and what we do with it.

Draft for review. This describes how the system actually handles personal data and is provided for the client’s legal review before launch.

1. Who is responsible

Liam Collection (Pvt) Ltd is the data controller for the information described here, and is subject to Zimbabwe’s Cyber and Data Protection Act.

2. What we collect

Your name, email address and phone number
Your postal address and company name, if you give them
Your identity or passport number and its issuing country, if you give them
Your stay details: property, room, dates, party size and any special requests
Payment records — amounts, method and status. We never store card numbers
Enquiries you send us through the contact form

Identity details are optional at booking and may instead be given at check-in. We ask for them because accommodation providers are required to keep guest records.

3. Why we hold it

To take, confirm and honour your booking — without this we cannot provide the stay
To take payment and to reconcile and refund it
To meet legal record-keeping and tax obligations
To answer enquiries you send us

We do not sell your information, and we do not use it for marketing without your consent.

4. Who sees it

Our own staff, limited by role: reservations staff see bookings, finance staff see payments, and property managers see arrivals at their own property. Full identity document numbers are restricted further and access to them is logged.

Information is also shared with our payment provider in order to take payment, and with the property management system used to hold room availability.

5. How long we keep it

Booking and payment records are kept for as long as tax and accommodation record-keeping rules require. Enquiries that do not become bookings are kept for two years.

6. Your rights

You may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to reservations@liamfca.com and we will respond within a reasonable period.

7. Security

Access to guest information requires a staff account with a role that permits it. Passwords are stored hashed, staff must change them on first sign-in, and the site is served over HTTPS. Identity numbers are shown to staff only in masked form except where a specific, audited reason applies.

8. Cookies

We use browser storage to keep your booking reference during checkout. We use Google Analytics to understand how the site is used; you can opt out through your browser settings.

9. Contact

reservations@liamfca.com