Terms & Conditions

Draft for review. These terms describe how the booking system actually operates and are provided for the client’s legal review before launch.

1. Who we are

Liam Collection (Pvt) Ltd, a company registered in Zimbabwe, TIN 2001900392, operating boutique accommodation in Harare, Victoria Falls and Mount Hampden.

2. Making a booking

A booking is created when you complete the checkout form. It is held for a limited period while payment is arranged and is not confirmed until payment has been received and allocated to it. We will email you at the address you give us at each stage.

Rates are quoted per room per night in US dollars for the dates you request, and are indicative until your booking is confirmed. Where a rate is quoted in another currency it is for display only; settlement is in US dollars.

3. Payment

Full payment is required to confirm a booking. We accept bank transfer, and are enabling mobile money and card payment. Bank transfers are verified by our finance team before a booking is confirmed, which may take one to two business days.

4. Cancellation and refunds

If you cancel a confirmed booking, the following charges apply:

• 29 to 15 days before arrival — 50% of the total reservation value
• 14 to 7 days before arrival — 75% of the total reservation value
• 6 days or fewer before arrival, or no-show — 100% of the total reservation value

Refunds are processed manually by our finance team to the account the payment came from. Please allow up to ten business days.

5. Check-in, check-out and house rules

Check-in is from 14:00 and check-out is by 10:00.

• No parties or events
• No pets
• No loud music, and no hooting on arrival or departure
• Smoking is permitted outside only
• Valid identification may be requested at check-in

6. Groups, corporate and conferencing

Group bookings, negotiated corporate rates and conferencing at Liam Midlothian are arranged directly with our reservations team and may carry different payment and cancellation terms, which will be set out in writing at the time of quotation.

7. Liability

We take reasonable care of our guests and their property but are not liable for loss or damage to personal belongings except where caused by our negligence. Nothing in these terms limits liability that cannot be limited under Zimbabwean law.

8. Contact

Questions about these terms: reservations@liamfca.com